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Smooth the way

Calm, a choice of consequences and the conviction to follow through are the key to managing challenging behaviour, says Sue Roffey Last month ('To the letter', 22 September) we looked at establishing pro-social behaviours, referring to concepts such as clarity and consistency. This article addresses behaviour that is more difficult, but once again many helpful words and phrases begin with 'C'.

Last month ('To the letter', 22 September) we looked at establishing pro-social behaviours, referring to concepts such as clarity and consistency. This article addresses behaviour that is more difficult, but once again many helpful words and phrases begin with 'C'.

Chances to comply

Not many people react well to being asked to do something immediately.

Young children may be absorbed in what they are doing, easily distracted or fiercely independent and resistant to direction, so take this into account and give reminders before reprimands. The 'I am going to count to three'

strategy and its variations can be useful if they add lightness and give some control back to the child. Acknowledging ability rather than compliance when the child begins to respond increases motivation to co-operate.

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