'I shall never forget the very first nanny I ever recruited. My agency had just opened. I was optimistic, confident and rather naive. I had placed ads in local papers and the first person to reply was Caroline (not her real name). On the phone she sounded very promising. At the interview she shone. Although she was not qualified, she had a sheaf of references showing lots of experience. Her eye contact was good, and she was smiling and enthusiastic. If she had a problem, she said, it was that she found it hard to say "no" and ended up doing more than she should. Her current job was not working out well, as the parents were going through an acrimonious divorce. The other local agency that had got her the job was not being supportive.
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