During 19 years of running an agency I have spent a fair amount of time supporting nannies who have had problems with their employer. The three main issues seem to be bad timekeeping, money payment or a personality clash that only comes to light after the nanny has started work. Usually these can be resolved by negotiation, but many nannies find that in a long line of jobs, statistically there is bound to be one that just doesn't work out.
Lucy Moss recalls, 'When I took my first job, my parents were impressed by the employers' huge house and garden. The salary had been agreed by the agency and we didn't discuss details of how I would be paid. I liked the couple, so it was hard to say anything when they both started to come home later and later. Then I hesitantly mentioned it to the mother and she said I must let them know if I had anything special on of an evening and one of them would be home early. But after four weeks I still hadn't been paid.
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