A nursery owner called me in to coach her staff team in an attempt to tackle some of the staffing problems that had developed. The manager, who had recently been promoted from deputy, needed guidance on leadership and how to develop her management skills.
The former manager had also failed to carry out regular and effective appraisals. As a result, the staff team felt there was no sense of direction, which, in turn, led to poor staff morale, low self-esteem among team members and a fairly high turnover of staff.
Coaching is about raising individual awareness, embracing responsibility and increasing self-belief by focusing on future possibilities rather than past mistakes.
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