Yellow reflective jackets, hard hats, cones and flashing lights should be mandatory on the nursery floor when it comes to that time of year when auditing parents is imminent.
In the busy traffic of partnership documentation requirements, development plans are a crucial tool to take us toward our first-class service destination. As nursery managers, we need to ask parents for the right directions.
Good customer care should not be a long and winding road, but a straight and narrow route - demonstrated through taking time with parents in our daily contact with them; ensuring consultation with them is embodied in all policies, procedures and practices; and conducting annual surveys.
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