'I worked my way up from nursery assistant to senior nursery nurse and deputy manager before becoming a manager at my previous nursery,' Lisa says. 'Having gone through every level I have had plenty of opportunity to see how others have operated, with their different management styles and recruitment methods.
'Learning what qualities to look for when recruiting is largely down to experience, which has taught me that it is very difficult to reach an opinion about someone by just looking at a CV and having a short interview.
'My advice to anyone recruiting nursery staff is always to do second interviews - I have been known to do three and have someone from the management team or a long-standing member of staff with you. It's too tough a decision to make on your own.
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