Ofsted's handling of complaints about childcare providers and inspections has come under attack from early years practitioners who say the organisation is too big to operate efficiently.
'It is a mammoth organisation and is trying to do too many jobs,' says the proprietor of a west London nursery who was exonerated over complaints about her setting.
She and her staff feel they have been unfairly treated: there was a delay of more than five months between the initial visit from Ofsted and social services when the allegations were made and the full investigation being undertaken; there was a further two months' delay in Ofsted's response to her e-mail complaining that although they had been cleared, the complaint would remain on the setting's record.
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