Question: Why can there be such a delay between parents putting in money and it showing on their account, along with the Government top up?
Answer: It can take up to 24 hours for payments to show in a Tax-Free Childcare account from the time parents send the payment from their own account. If the payment still isn’t showing after this time, we would recommend getting in touch with the childcare service helpline on 0300 123 4097.
Once the payment is in the childcare account, it can be used to pay the provider.
Q Why does it take a while for the parent payment to show on the provider side?
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