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Tax-Free Childcare glitch leaves providers with an 'admin impossibility'

An upgrade to the Tax-Free Childcare system has left providers unable to identify parents’ transactions.

Nursery owners including Jennie Johnson of Kids Allowed and Ian Morgan of Little Ducklings Day Nursery have reported being unable to identify which payment through the Tax-Free Childcare (TFC) system relates to which child as parent references, which allow payments to be allocated to a parents’ account, are missing on provider receipts.

At the moment, references on all payments are showing up as ‘National Savings A’.

It comes as new Government figures show around a third of the number of families initially expected to use Tax-Free Childcare (TFC) have done so in the last tax year. According to the HMRC figures, a total of 160,000 families used TFC in the last year – well short of the 415,000 families the Government had hoped would be using the system by December 2017 at the outset.

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