Features

Management Queries: When staff make a holiday booking 'mistake'

Our panel discuss how managers should treat a situation where a member of staff is on unallocated leave due to a ‘mistake’ with their holiday booking. By Gabriella Jozwiak

Q. A staff member has notified me that they have accidentally booked the wrong return flights and will be two days late back to work. I'm unsure whether it is a genuine mistake, but I am left to arrange cover. How have other leaders dealt with this situation on the staff member's return?

Tanya Wood, director, Whickham Parochial Preschool

‘We've recentlyjust had this exact experience. We’re a term-time only setting and a staff member told me she was going away to a cottage in Scotland for half term. She was adamantit was from Saturday to Saturday, but then received email confirmation saying it was Friday to Friday. She was meant to be in on the Friday so we arranged cover for her and she lost a day's pay. We all make mistakes, and it was a genuine mistake. She was absolutely mortified and offered to do any cover that we needed at any time to make up for it.

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