There are two levels of your communication with parents - enabling parents to communicate their knowledge of their child to you, and enabling you to communicate your knowledge of their child to them.
Our relationship with a child begins at the very first encounter, probably when a parent or carer comes in to complete an application form for a place or at the time of enrolment. This is when the parents form a first impression of us, as people who can be trusted, and who try to be helpful, supportive and communicative. It is also when we form impressions of who might need a bit more support, and what form that might take. It also depends on us having a clear understanding that to help the family is to help the child.
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