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The crucial sequence of events leading to a client's new nursery opening is being carefully plotted by Derek Hayes.

Lynn Bryden is business and finance support officer at Sure Start Strategic Partnership Tyne & Wear (www.northtyneside.gov.uk).

Meeting staff members to review performance and hear feedback is worth the effort for both parties if handled properly, says Jenny Stocks

Policies and procedures for dealing with children's illnesses or injuries, keeping animals on site, and providing healthy food and drink with hygienic practice are outlined in our series.

In an extract from her book Essential Nursery Management, manager Susan Hay advises that success is a matter of getting priorities right.