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Parents could miss out on 30 hours because of IT glitch

A number of parents are experiencing difficulties applying for the 30 hours because the system incorrectly says they are ineligible or their child does not exist.

Comments from childcare providers on the Champagne Nurseries, Lemonade Funding (CNLF) Facebook page reveal a number of parents are unable to apply for the 30 hours as the computer system – managed by HMRC, is unable to verify their or their child’s details and/or salary.

Parents must apply for the 30 hours through the Childcare Service, the same system as Tax-Free Childcare, which has suffered countless technical glitches since it went live on 24 April.

Writing on the CNLF Facebook page, Mary Parker said, 'I have a mum trying to get her 30-hour code who has been told she isn't the parent!'

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