Answers To Frequently Asked Questions

Below are answers to some of the questions we are asked most frequently about access to the Nursery World web site.

Why can't I access certain content?

Only subscribers can access all content on Nursery World. View the different subscription options and what they give you.

How does that differ from registration and what does registration give?

Registration to Nursery World is free. Registration lets you:

  • Read a limited number of articles free per month
  • Sign up for email bulletins
  • Comment on articles
  • Participate in the Forum

You can register here.

I am not able to view the online content that used to be available to me.

We have introduced a gating policy which enables you to view one article per month without being registered, and a further limited number of articles free of charge once you have registered. This allows you to access in-depth coverage from Nursery World, such as Practice Guides and Activity Guides, that you were not able to read before. (Only news stories were free to access on the old site.) To gain full access to all articles you will have to subscribe to Nursery World.

What happened to the "locked content" icons? Are all the articles now free?

We have replaced the locked content icons with a new gating policy which allows free access to a limited number of published articles for non-subscribers. Should you want to access more articles, you will need to register your details or subscribe to Nursery World.

How do I sign in to the site?

Please go to the Sign in page. You will be asked for your email address and your password.

I’m a subscriber. Why can’t I sign in?

In order to sign in, subscribers must first activate their web account on the account activation page. You will be asked for your email address and your Customer Number (to prove you are a genuine subscriber). This is printed on all correspondence to do with your subscription to Nursery World.

Activate your subscriber web account here.

If you can’t find your Customer Number, you can email nurseryworldsupport@haymarket.com for help.

Once you have answered the questions you will be sent an email to verify your email address. You must click on the link in the email to complete your account activation. Once you have done so you will be able to sign in to the site and access all content.

Do I have to sign in each time I visit the site?

No. If you check the 'remember me' checkbox when you sign in, you will not be asked to sign in next time, unless you click to “Sign out” or visit from a different computer.

I have forgotten my password. What should I do?

If you have forgotten your password, you can request a password reminder by email.

I am having problems signing in or activating my account. Is there anybody I can contact?

You can contact the Nursery World customer support team at
nurseryworldsupport@haymarket.com or by calling 020 8267 8121.

Can I change my password or email address?

Once you are signed in to the site you can manage your account details, including your email address and password. To do this, visit My Nursery World. You can change the following information in My Nursery World:

  • Email address
  • Password
  • Bulletin options

I have a sensory impairment. Is the site accessible to me?

Nursery World aims to be accessible to all user groups. The site incorporates various features to enhance navigation for screen reader users, keyboard navigation and users of text-only browsers. See here for full accessibility information.

What are cookies?

A "cookie" is a small text file that is stored by your internet browser on your computer's hard drive.

It enables us to identify our registered users without having to ask for registration details every time you access Nursery World.

Using cookies makes accessing the site much quicker for you because you do not need to remember your username and password each time you access the site.

We do not use cookies to store sensitive information about you. Read our privacy policy to find out more.

Which web browsers can use Nursery World?

On Windows PCs: Internet Explorer 7.x +, Google Chrome, Mozilla Firefox and Opera.

On Mac: Safari, Google Chrome, Mozilla Firefox, and Opera.