Spotlight on ... Mandy Penfold

Position: Nursery manager at Teddies, Bexleyheath, Kent How did you achieve the first outstanding Ofsted rating for the Teddies chain? Children at our nursery are treated as individuals and this forms the basis of quality care. We encourage the children to be independent. We set the standards but the children make the standards. We have a very committed team. Bexleyheath is the largest Teddies nursery with 90 places and 42 staff, yet we have very low turnover. How did you establish such strong links with parents? We established a parent forum just over a year ago with 12 parent representatives. We formed this...