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Work Matters: Management: Assertiveness - Heading the right way
Nursery World,
29 May 2008
How can you avoid falling into the easy trap of being a dominant or a passive manager, and inspire your staff team to get the job done? With assertiveness, says training consultant Sue Churchill.
Assertiveness, that magic quality that has the potential to turn you into a model manager - what is it and how does it work? Sometimes, it's easier to define what it isn't. For example, there is something wrong if a manager delegates a task with an embarrassed smile and 'I'm sorry, but would you mind ...?' That approach is almost begging for a rejection, with the result that the already-stretched manager...
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