Family matters

Nursery chains know that establishing a good relationship with parents is crucial to their success. Dominique Hammond finds out how they do so A visit to a Leapfrog day nursery reveals all the familiar equipment associated with keeping children active and engaged. But in addition to the animal posters, crates of Lego and shelves of books and paints, parents coming here will find a suggestion box inviting them to tell the nursery what they think of its facilities and activities and how staff could improve the nursery.