A manager's view

By Mairi Maciver Clark, Nursery World, 24 June 2004

Check up on customer satisfaction regularly and then act on the responses, says Mairi Maciver Clark A child's transition from nursery setting to school can sound an easy process, but as many nursery managers know it isn't always so simple.

Check up on customer satisfaction regularly and then act on the responses, says Mairi Maciver Clark A child's transition from nursery setting to school can sound an easy process, but as many nursery managers know it isn't always so simple. Managers need to implement some careful forward planning to ensure the best possible school start for children in their care....

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