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Complaints process eased for providers
By Nicole Weinstein,
Nursery World,
31 August 2006
Complaints against childcare providers that are not upheld following an Ofsted investigation will no longer be listed in the provider's next Ofsted report, the Government watchdog has announced. The change, which comes into force on 1 September, will mean that providers will no longer be at risk of losing business from parents deciding not to use their setting on the basis of a complaint for which no action was required.
Complaints against childcare providers that are not upheld following an Ofsted investigation will no longer be listed in the provider's next Ofsted report, the Government watchdog has announced. The change,...
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