Report RE: Unpaid fees.......

Original Post

by: whmon

I am also using a debt collection agency, with good results in all but one case. This one individual owes £1,200 pounds and is ignoring all correspondance from the agency (yet has a good job with the Tax Office). Stupidly, I let the debt build up over several months before telling her that her child would be withdrawn (after constant requests for the money) because we all loved the child so much. When I finally did tell her about his imminent removal Mum started to cry then brightened up when she realised he had 'until the end of the month'. As soon as he was withdrawn, she put him into our nearest competitors nursery, so she obviously found the money from somewhere to pay fees to them, that she should have paid to me.

The (other) big problem is that she is now trying to justify her child's absence from our nursery by telling all of our parents that she withdrew her child herself, because she wasn't happy with our service. Luckily, we have some very loyal parents who have told us about this. Although we had previously kept the debt as a strictly confidential matter, we now have no other option but to explain to any parent who asks that the little boy was withdrawn by us, not the mother because of non-payment of fees.

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